Privacy Policy

last updated: May 2018

  1. Introduction

This privacy policy explains how National Pool Company processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and platform.

For the purposes of this policy, National Pool Company defines the term “User” as an entity with which National Pool Company has an established relationship, the term “Respondent” as any individual who completes form on our website or who is included as a contact in a User’s account and the term “Visitor” as an individual that visits our front-end website

Any information stored on National Pool Company platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. National Pool Company implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

  1. Collection and use of your data

1.1 .General

The following sections cover the specifics for ‘Website Visitors’ and ‘Respondents’ (Users who submitted data via a web form)

1.2 Website Visitors

By visiting the National Pool Company website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

National Pool Company may collect, record and analyse information of Visitors to its website. We may record your IP address and use cookies. National Pool Company may add information collected by way of pageview activity. Furthermore, National Pool Company may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you contact us via a web form

Such Personal Data may comprise your IP address, first and last name, your postal and email address and your telephone number.

National Pool Company gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.

1.2.1 Purpose of processing personal data

National Pool Company uses the collected data to communicate with Visitors and to improve its website by analysing how Visitors navigate its website.

1.2.2 Sharing personal data

National Pool Company will not share your personal data with any third-party organisations, some visitor data is used to analyse the Visitor behaviour on our website.

1.2.3 Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

1.2.4 Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. National Pool Company is not responsible for the content or privacy policy of these other sites.

1.3 Respondents

Respondents should be aware that by completing a website contact form they are disclosing information that could make them personally identifiable to National Pool Company employees. The security and privacy protection implemented on National Pool Company internal platform will not expose your data to third-parties outside of our own organisation.

1.3.1. Inquires

If you wish to inquire about your Personal Data that we may have on file for you, we recommend that you visit our contact us page and speak to our team. After confirming your identity we will supply you with all the details we have on file.

1.4 Users

1.4.2 Collection of User data

During a User’s contact with National Pool Company and internal database record will need to be created to help us complete the task for which you may book us to complete for you.

Data is held securely and never passed to any third-party organisations. Data is only held to help us serve you. Please scroll to point 4 for details of how you can obtain copies of any data we have about you.

1.4.3 Collection of Respondent data

Respondent data includes data from individuals uploaded, transferred or manually entered in to a contact form on our website by a National Pool Company User. Personal Data may include, personal contact information such as name, home address, home telephone or mobile number, email address, etc.

The purpose of collecting Personal Data as part of a website form allows us to contact you to answer your query. For Users in the EEA, or for Users providing personal details via webs contact form in the EEA, the User will be the “controller”, as defined in the Directive and the GDPR.

1.4.4. Geographical location

National Pool Company data is held within the UK, all Personal Data is processed in the EEA. Processing in the European Economic Area (EEA)

For Users with accounts located in National Pool Company’ European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and National Pool Company’ processing will take place in accordance with the GDPR. Controller

National Pool Company processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:

The National Pool Company entity which you as a User entered an agreement with when using National Pool Company’ platform, will be the Controller for User data, as outlined above in “Collection of User data” section.
For Respondent data, as outlined in the “Collection of Respondent data” section, the User will be the Controller in accordance with Directive and GDPR, and National Pool Company will be the Processor.
National Pool Company adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, National Pool Company processes all data provided by its Users with accounts in its European Data Region, in the European Economic Area (EEA) only.

All data collected by National Pool Company will be stored exclusively in secure hosting facilities provided by Microsoft. National Pool Company has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.

  1. Retention and deletion

National Pool Company will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations.

  1. Acceptance of these Conditions

We assume that all Visitors of our website have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and platform. We reserve the right to change our privacy policy as necessity dictates. Continued use of National Pool Company website and platform after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy.

  1. Our Legal Obligation to Disclose Personal Information

We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to National Pool Company or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

  1. Data Protection Officer

National Pool Company has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached by using the details on our contact us page.

  1. For Further Information

If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us by using the details contained on our contact us page